Patient Line : 0208 185 0545

Our Service

The service operates from 6.30pm to 8.00am on weekdays, from 6.30pm on a Friday evening to 8.00am on a Monday morning and all Bank Holidays. CHUHSE provides a service for patients with urgent medical needs that cannot wait until their GP practice is next open.

When you call a call handler will take your demographic details and a  GP will call you back withing the allotted time-frame. If you need to see a doctor at  our Primary Care Centre, or have a home visit arranged, the GP will organise this when they call you back.

Different assessment criteria are used to determine whether a patient needs to be seen urgently (within 2 hours) or whether it is routine (within 6 hours); these criteria form targets by which CHUHSE is performance managed by our Commissioners.

Primary Care Centre - Appointments

Our Primary Care Centre is staffed with a Receptionist, Driver and a number of Clinicians.  Many of our GPs providing Out-of-Hours care live or work locally within City & Hackney and surroundings areas, and therefore understand our local communities.

Home Visits

If a patient is too unwell to travel, bed bound, disabled or terminally ill, or it is considered clinically necessary – a patient may be offered a home visit. Home visits are carried out by a designated GP who will be driven to the patient’s house so that the patient may be examined in their own home.