Patient Line : 0208 185 0545

Comments, complaints and compliments

Patient Feedback:

We welcome all comments, complaints and compliments about our service. They give us the opportunity to identify what works well and where we need to make changes. This helps us to make sure that we are delivering the right services in the right way for you.

You can submit a comments, complaint or compliment using this downloadable form, or if you'd prefer you can contact us by e-mail or phone.

Taken from our Patient Satisfaction Questionnaires.

October 2016

“I have recently had to visit the Homerton and call the out of hours GP number. I am so grateful to everyone I have been in contact with there. From reception staff to GPs, everyone is extremely professional, friendly and really good at making people feel at ease.

I am extremely reluctant when it comes to visiting a hospital, but have been really made to feel comfortable and confident in the excellent care I have received. 

Very lucky to live in Hackney. Thank you.”

December 2016

“Thank you very much for the answer and for the service what you provided me that day. Everything was perfect and I'm happy with service. The best thing was the ladies at the reception, they were helpful and friendly.”

January 2017

“Very prompt and considerate response for my ill daughter”

“Receptionist was very helpful”

“Nice, understanding doctor”

“Very happy with the service”

“Lovely and efficient help throughout”

“Reception service was excellent. Greeted with a smile and went above and beyond to ensure we had the medicine for treatment. Very short waiting time”

February 2017

“Receptionist was amazing – the whole service was impeccable. Long live the (free) NHS.”

”Lovely doctor and seen quickly”

“Great service”

“Fast, efficient, personable, [and] humane!”

“Due to the issues within the NHS, staff shortages, staff over-worked, lack of funding, etc. – the service provided was 10/10… Thank you!”



“I asked to see a female Doctor, I felt comfortable with the response. The GP who saw [me] did not make me feel uncomfortable and listened to me”

“Very quick referral, the Doctor answered all our questions and took time to explain what to monitor in our baby”

“It’s good to have this service on the weekends, less waiting time would be nice, but I understand why”

“The doctor was kind to our daughter, she took our concerns seriously and was not at all patronising. We received very useful advice and were reassured by the consultation”

“Doctor was very thorough”